Post-transactions
Returns and exchanges
Validated returns:
A validated return can be performed if and when the original purchase transaction can be recalled. This allows the return transaction to be linked to the original sale.
You can perform a return by doing the following:
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Find the original transaction by:
- Scanning the transaction barcode on the receipt, and clicking on the return icon .
- Using global search bar to enter the transaction number, and clicking on the return icon .
- Finding a customer and opening their customer details popup, and then clicking on the original transaction to click on Process return button.
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Identify the items to be returned and enter in the quantity to be returned in the New return column. Choose a reason code.
To return all items, first select a reason from the Default reason dropdown at the bottom of the popup to choose a reason code for all. Then click Return all items link on the upper right to apply this reason.
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Click on Save changes to cart button. The items to be returned will appear on the cart.
- Click on Proceed to pay button
- On checkout, choose the payment method, enter in the tender amount if applicable, then click Add payment button.
- Print or email the receipt.
- Click Done.
Non-validated returns:
A non-validated return can be performed when the original purchase transaction cannot be recalled.
- Add items to be returned to the cart, by scanning, searching, or via hotkeys.
- Once the item is on the cart, click on the more options icon .
- Choose Return line from the dropdown.
- Enter the reason code and notes.
- Click on Proceed to pay button.
- Choose the payment method.
- Print or email the receipt.
- Click Done.
Returns and exchanges:
You can also include the item to be exchanged while performing a validated or non-validated return.
Just make sure to add the correct item and quantity to be exchanged to the transaction before proceeding to checkout.